Frequently Asked Question
Here are some frequently asked questions about our products and processes. If you have any questions that are not discussed in the FAQ's below, please feel free to reach out to us using the contact us form .
How long does delivery take?
For South African orders we make use of The Courier Guy – delivering your order will take about 5-7 working days under normal circumstances. Remember, we are based on a farm, so delivery time can vary. You will receive an email with your tracking details as soon as we have shipped your order.
How can I track my order?
We will send you the tracking number once the parcel has been sent and you will be able to track your package online.
How can I return my order?
Faulty items must be returned within 7 days of receipt, please contact us on fire@dreem.co.za to initiate a returns process.
We do not offer cash refunds; we are happy to exchange items for other products or issue vouchers. You will be responsible for any additional shipping fees (you are responsible for the cost to return the item to our premises).
Your product must be unused and in the original packaging.
Items bought from independent stores must be exchanged with them – your purchase should be covered by their policies.
No exchanges or returns on sale or promotional products.
Vouchers and Gift cards are not refundable.
If there are any taxes and duties for international returns, you will be responsible for these charges.
At Dreem Fire we are dedicated to creating the best over-the-fire cooking tools.
